Refund policy

Coolkidz Australia has one mission and that is to exceed our customer’s expectations both in service and our products. In the unlikely event that the wrong product has been sent (ie we have made the error), or if the product is defective, please notify Coolkidz customer service within 48hrs of receiving the goods at info@coolkidz.com.au. 

Our support team will respond within 1-2 working days with a return authority. Once the goods have been returned to the address below, replacement good(s) will be sent immediately, together with a transfer for the cost of sending the goods back to Coolkidz. Please do not return good(s) to Coolkidz without a return authority.

Address for returning good(s);

Coolkidz Australia Pty Ltd
1 Beyer Road, Braeside
VIC 3195 Australia

In the event that the good(s) are faulty, the customer may request a refund. In most cases, however, the product(s) is replaced or repaired.  It is up to the consumer to package the item up for return, Coolkidz Australia will not be responsible for packaging return items.

Change of Mind returns

In addition to your rights under the Australian Consumer Law, if you change your mind, we’re happy to offer you an exchange or store credit within 30 days of purchase, including for items that haven’t yet been shipped.

To be eligible, your item(s) must be:

  • Returned with proof of purchase (receipt or online order number)
  • Unopened, in original packaging, with all instruction manuals and accessories included
  • Returned with any bonus item(s) supplied at the time of purchase

If your item has been opened, it must be repackaged in its original box with all parts, manuals, and accessories included, exactly as it was received. Once returned, our support team will inspect the item and determine whether a full refund can be issued.

Please note that items that have been used are not eligible for a refund.

Excluded from Change of Mind returns:

  • Gift Cards and eVouchers
  • Discontinued, Damaged Box, Run-Out or Reduced-To-Clear Items
  • Special order items

Please note that shipping charges and payment processing fees are non-refundable. This includes original shipping costs and any fees deducted by payment gateways (Shopify, Afterpay, ZipPay, PayPal, etc.).

Price Changes

Our prices and promotions vary from time to time. If you purchase an item and it later goes on sale, we’re not able to refund the price difference. We recommend subscribing to our newsletter or following us online to hear about upcoming offers

For any other inquiry regarding an order or product please email info@coolkidz.com.au